Shipping Policy

Local Buyers

All Shipping is done through Canada Post.

It usually takes 2-3 days for orders to be prepared for shipping, and is not included in the Canada Post estimated delivery time.

A great deal of care goes into packing my fragile pieces so they don't get damaged during shipping. Shipping rates reflect the cost of packaging and shipping, including insurance where necessary.

Local Pick-up

If you live near Edmonton, Alberta and do not need your item shipped, use code EDMONTON at checkout to waive the shipping fees; then send me a message to make arrangements for the pick up of your piece.


International Buyers

Please contact me directly to place your international order.

International shipping times are not guaranteed and tracking is not included. 

If an order is being shipped internationally, any customs fees, duties or country taxes that are accrued after the initial shipping has been paid for are the responsibility of the customer. Please be sure to keep a close eye on the tracking of your order. If there are additional taxes or fees that need to be paid on your order before delivery, you may need to pick your package up at your local post office or collection point. Although it does not happen often, some recipients do not receive notification for pick-up and the package is returned. The cost of re-shipping an item due to not being collected is the responsibility of the customer.

All shipped items will include insurance against damage. All domestic orders and Priority International orders include tracking. First Class International does not include full tracking.

Be sure to double check that you have the correct address listed during checkout. The cost of re-shipping an item due to providing an incorrect address is the responsibility of the customer. If a package is not delivered to the customer due to an incorrect address being provided, an order refund will only be offered (excluding shipping) when the package is delivered back to my studio.

Refunds, Returns, & Exchanges


REFUND POLICY

Immediate refunds are accepted, without question, within 12 hours of purchase, before an item goes into the active shipping queue.
If you receive your piece(s) broken, please contact me ASAP at pottery.justmemakingstuff@hotmail.com (see RETURNS section below).
 

RETURNS AND EXCHANGES

If you are not satisfied with your piece, please let me know within three days of reception. I can issue a full refund once the item arrives at my studio in the same condition as it left. Shipping costs are non-refundable and are the buyer’s responsibility. Return shipping costs are too, the buyer’s responsibility.

If you receive your piece(s) broken, please contact me ASAP at pottery.justmemakingstuff@hotmail.com within 3 days of your package arriving, with multiple detailed photographs of: (1) the item breakage and inner packaging (2) The shipping box; to get a full refund on your order. These photos are necessary for me to open a shipping claim. All orders are insured for their market value, so please let me know as soon as possible if your order arrived in poor conditions. I will proceed to start a claim for the insured amount with the postal services. It is important to securely re-pack the order in its original packaging in order to get a prompt refund. I will need your proof of return, which includes (1) return label receipt, (2) adequate insurance, including the shipping cost, and (3) a verifiable tracking number.

All shipping costs are the responsibility of the customer and will not be included in the refund.

Before returning a piece, notify me at pottery.justmemakinhstuff@hotmail.com.
All refunds will be issued back to the account, debit card or credit card that the transaction was completed with.
Because of the unlimited variables inherent to the nature of the pottery making process, replacements are not available.
 
ADDITIONAL INFORMATION:

Clearance Sale items that state 'sales are final' in the listing are not refundable.
Breakage caused by rough and improper usage is not refundable.
Exchanges are not accepted.
If a piece was purchased as a gift, an applicable refund can only be issued to the account used by the original purchaser.

INTERNATIONAL CUSTOMERS:

Duties, taxes and VATs are not refundable by this shop.
Overseas customers are encouraged to contact their local postal or customs facilities to apply for a refund of these costs in the event of a return.
It is the customer's responsibility to be familiar or knowledgeable with their country's procedure.