Refunds, Returns, & Exchanges
Immediate refunds are accepted, without question, within 12 hours of purchase, before an item goes into the active shipping queue.
If you receive your piece(s) broken, please contact me ASAP at email@example.com (see RETURNS section below).
RETURNS AND EXCHANGES
If you are not satisfied with your piece, please let me know within three days of reception. I can issue a full refund once the item arrives at my studio in the same condition as it left. Shipping costs are non-refundable and are the buyer’s responsibility. Return shipping costs are too, the buyer’s responsibility.
If you receive your piece(s) broken, please contact me ASAP at firstname.lastname@example.org within 3 days of your package arriving, with multiple detailed photographs of: (1) the item breakage and inner packaging (2) The shipping box; to get a full refund on your order. These photos are necessary for me to open a shipping claim. All orders are insured for their market value, so please let me know as soon as possible if your order arrived in poor conditions. I will proceed to start a claim for the insured amount with the postal services. It is important to securely re-pack the order in its original packaging in order to get a prompt refund. I will need your proof of return, which includes (1) return label receipt, (2) adequate insurance, including the shipping cost, and (3) a verifiable tracking number.
All shipping costs are the responsibility of the customer and will not be included in the refund.
Before returning a piece, notify me at email@example.com.
All refunds will be issued back to the account, debit card or credit card that the transaction was completed with.
Because of the unlimited variables inherent to the nature of the pottery making process, replacements are not available.
Clearance Sale items that state 'sales are final' in the listing are not refundable.
Breakage caused by rough and improper usage is not refundable.
Exchanges are not accepted.
If a piece was purchased as a gift, an applicable refund can only be issued to the account used by the original purchaser.
Duties, taxes and VATs are not refundable by this shop.
Overseas customers are encouraged to contact their local postal or customs facilities to apply for a refund of these costs in the event of a return.
It is the customer's responsibility to be familiar or knowledgeable with their country's procedure.